Contact & support

Quiet is operated by Shogun Dot Dev (Pty) Ltd, South Africa.

Email contact@shogunn.dev for app support, account access and billing help. For privacy requests or legal correspondence, email legal@shogunn.dev.

Install, update and check service status

Get Quiet or check for updates on Google Play. You can also open Settings → Help & about → App updates in Quiet. Google Play shows availability for your phone and country.

Check service status for known account or website outages. You can report a Quiet bug or email support. Never put private account details, phone numbers or purchase tokens in a public report.

Help with calls or the app

Include your phone model, Android version, Quiet version, what you expected, what happened and the steps that reproduce the problem. If a screenshot helps, hide other people's names and phone numbers first. Never send passwords, session tokens or email confirmation codes.

Check that Quiet is your default Phone app and that the relevant permissions and call notifications are enabled. Your device's silent mode, Do Not Disturb and carrier settings can still affect calls. Support is not an emergency response service.

First checks for calling problems

Open Quiet's calling settings and check the default Phone role, calling permission and call notifications.
Check whether rules and schedules are enabled, which schedule is active, and whether the caller is trusted or personally blocked.
For missing ringing or lock-screen calls, check your phone's sound, Do Not Disturb, notification categories and full-screen call access.
If you cannot reliably receive or place calls, select your phone's original Phone app as the default while you contact support. Use the device's emergency-calling facilities when needed.

Pro purchases, restoration and refunds

Sign in to the Shogun account linked to your purchase, then open Settings → Quiet Pro. For a website purchase, use the same verified email as your Polar checkout and choose Check Pro access. For a Google Play purchase, use the Google account that made the purchase and choose Restore Google Play purchases. Do not buy again to resolve an activation problem.

Manage a Google subscription in Google Play, or a Polar subscription using your purchase email or Polar customer portal. Uninstalling Quiet does not cancel a subscription. For an unresolved purchase or refund request, email support with the payment provider, plan, purchase date and order reference. Do not send card details or purchase tokens. Store and mandatory consumer rights still apply.

Ad privacy choices

Open Settings → Privacy & data → Ads & privacy → Manage ad privacy choices to review the choices available in your region. If a privacy check fails, ads stay off. Free call features continue to work. Report a privacy-choice problem with your country, phone model, Android version and Quiet version; do not click ads to test them.

Privacy and account requests

Email legal@shogunn.dev with “Quiet privacy” or “Quiet account deletion” in your subject. Identify the relevant account and request without sending unnecessary identity documents. We may ask for proportionate information to verify ownership.

You can start the email-confirmed account-deletion flow from this website. It affects all Shogun Dot Dev tools using the shared account. To request removal of information held in a particular tool, name that tool in your message.

Report a security issue

Email contact@shogunn.dev with “Quiet security” in the subject and a description of the issue. Use your own test account and avoid accessing other people's information. Send a minimal, redacted example; do not include live credentials or private account data.

Policies

Read the Privacy policy, Terms of service and Cookies & storage for details about the service and your information.